Freshii Assist Makes an Impact with Customers Needing Extra Assistance


Freshii Assist Makes an Impact with Customers Needing Extra Assistance

Improved customer experience and positive feedback grow program in Chicago market

CHICAGO, IL (August 2, 2016) — Together with Inclusion Solutions, healthy fast-casual restaurant brand Freshii has successfully introduced Freshii Assist: a program designed to support guests in need of extra assistance. Positive feedback and improved customer service has fueled Freshii to roll out this program with each new location in the Chicago marketplace.

David Grossman, Freshii Chicago Franchise Master, explains how and why Freshii believes in the Freshii Assist program, “Just as there is a high demand for healthy meal choices that fuel you throughout the day, there is a similar strong demand for accessibility. We are proud that Freshii is providing accessibility throughout the Chicagoland area. Our goal is to always make guests feel welcome and glad they visited our locations. Freshii Assist will announce to our guests, without us saying a word, that we see them and will adhere to their needs.” See more from David and the Freshii Chicago staff in this video.

Freshii’s mission is to make healthy meal choices accessible and convenient to all. In keeping with this mission, the Freshii Assist program can be executed at each location and provides for the level of service each customer may need. Guests with a disability, an older adult needing a hand, or a parent with a stroller can simply press the oversized touchpad on the freestanding alert system to sound and visually display a signal to notify staff of need for assistance from step one of the in-store experience.

Inclusion Solutions branded its BigBell™ alert system exclusively for the city’s leading health-casual concept. According to Patrick Hughes, Inclusion Solutions’ Founder and CEO, “One of three American families has a member with a disability, which means one of three people visiting a Freshii this afternoon loves someone with a disability. Those people are for whom we created Freshii Assist.”

To find a nearby Freshii location and its hours of operation, visit

About Inclusion Solutions

Inclusion Solutions improves accessibility to retail and government facilities and services for people with disabilities. Offering more than 350 affordable products to help businesses, state, and local governments create environments that are easily accessible to everyone, Inclusion Solutions’ products are designed and sourced to make adherence to the Americans with Disabilities Act (ADA) requirements simple for any organization.

Founded in 2000 to change the experience of access and create a world where all are welcome, Inclusion Solutions clientele spans multiple public and private verticals worldwide. Inclusion Solutions headquarters are in Evanston, Ill. Please visit for more information.

About Freshii

Eat. Energize. That’s the Freshii mantra. Freshii is a health-casual restaurant brand that serves fresh food designed to energize people on the go. With a diverse and completely customizable menu of breakfast, soups, salads, wraps, bowls, burritos, frozen yogurt, juices and smoothies served in an eco-friendly environment, Freshii caters to every taste and dietary preference.

Today there are over 200 Freshii restaurants globally in Toronto, Vancouver, Miami, Chicago, Houston, Dubai, Vienna, Saudi Arabia, Guatemala and 80+ cities and 15 countries around the world, with three new restaurants opening every week. Freshii restaurants can be found in all locations from cosmopolitan cities, college campuses, suburban neighborhoods and malls to fitness clubs, airports and small towns.

Find the nearest Freshii:

Keep in touch with Freshii on Facebook:

Follow Freshii on Twitter and Instagram: @freshii.

Learn about Founder & CEO Matthew Corrin

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Lisa Henthorn