FuelCall™ Gas Station System

Ensuring Refueling Assistance at the Pump

Approximately 15 million Americans are drivers with disabilities who need assistance at the pump. Drivers with the permanent "person with disabilities" license plate or parking placard qualify for assistance under the Americans with Disabilities Act to have their gas pumped for them. Inclusion Solutions' low-cost FuelCall™ Gas Station System makes it easy for gas stations to provide new customers with assistance and great service.

"The FuelCall™ system allows the attendant to be alerted when someone needs refueling assistance. This creates direct communication between driver and attendant, therefore eliminating confusion.

"FuelCall also gives us the opportunity to accommodate the customer by offering our C-store items such as beverages, snacks, and other novelty items. I like the signage with the hours of operation and contact information because our customers know when more than one attendant is on duty.

"FuelCall increases independence while providing the best service to our community.”
-Jim Anholzer, General Manager, Express Convenience Centers,
A Division of U.S. Oil Co., Inc.

        

Gas stations with the FuelCall™ system gain new loyal and regular customers, as well as notoriety and positive press for providing quality customer service and caring about the community they serve.

The Americans With Disabilities Act (ADA) requires that:

• Refueling assistance be provided disabled drivers when more than one employee is on duty.
• The assistance be offered at self-service price.
• The days and hours the service is available be posted.

FuelCall™ Takes the Guesswork Out of Refueling Assistance

• Signage on your station's marquee (see "a" below) lets disabled drivers know that assistance is available.
• On the designated island (b), dates and times of your refueling service are clearly posted.
• Using the BigBell™ touch pad (c), customers alert your staff that they need assistance.
• When the chime rings inside the convenience store (d), the attendant goes out to assist the driver.

FuelCall ™ Product Specifications

"I've used a wheelchair for 25 years and not once was I able to get help at a self-service gas station until FuelCall™ came along. It's a solution that can help me, and thousands like me, become your loyal customers."
-Missouri State Senator Chuck Graham

FuelCall™ is simple, affordable and easy to use. Components include:

• BigBell™ Transmitters: Consistent with ADA law and passes the Department of Justice "fist test"
• Wireless Chime Receiver: Easily heard by all employees
• Two Steel J-Bars for proper mounting of BigBell™, reinforced to handle abuse
• Signage for island cap and roadside marquee
• Installation Tools

Technical Information

• Oversized touch-pad can be used by customers with limited dexterity
• Wireless technology is easy to install. Plugs into any standard A/C wall outlet.
• Flashing strobe, AC option and improved battery life
• Six ring tones and adjustable volume control
• Up to 2,000-foot unobstructed operating range

See driving habits, demographics and needs of the disabled driver in our Pump Access Survey: The State of Refueling Assistance for Drivers With Disabilities.

For more info or to order FuelCall™, click here to email.

See FuelCalll™ in Action

• Refueling Assistance at Pump
• FuelCall™ at Mich. Marathon

Our FuelCall Partners

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